Terms & Conditions
Last updated: 24 October 2026
Using Neva Furniture’s website and placing an order
These Terms & Conditions apply to your use of www.neva.furniture and purchases from Neva Furniture. “Neva”, “we”, “us” and “our” refer to Neva Furniture. Please read these terms together with the product information, your agreed quotation or order confirmation, our Return, Refund & Warranty Policy and Privacy Policy.
Neva’s showroom is at 1/6, Amtoli, Mohakhali–Gulshan Road, Dhaka, Bangladesh. We operate a separate chair assembly centre in Shahzadpur, Dhaka. Product-specific and written order terms explain the configuration and commercial details of a purchase, subject to applicable law.
Product selection and information
Review the model, colour, size, materials, load capacity, included components and warranty before ordering. Some products are assembled by Neva locally; others are imported branded products or imported frames supplied with optional Neva tabletops. The relevant product page explains the arrangement for that model.
Images show product presentation and may include optional accessories or a different displayed configuration. Screen settings and lighting can affect colour appearance. Confirm a finish or configuration with us when it is important to your order. This does not permit us to substitute a materially different product without your agreement or remove your rights if an item is misdescribed.
Ordering and confirmation
You can order through the website or ask our team to assist. For an assisted order, provide your name, mobile number, delivery address and product details, including the selected configuration and quantity. For a business purchase, provide the company and billing details needed for the quotation and invoice.
Orders are subject to stock, configuration and payment confirmation. An automated acknowledgement records your request; our order confirmation or agreed quotation sets out the accepted supply details. We may contact you to clarify missing information or correct a genuine listing error before accepting the order. We will explain any proposed change and any refund due if the order cannot proceed.
Prices and payment
Prices are shown in Bangladeshi taka (BDT) unless expressly stated otherwise. Review the product total, delivery charge, advance payment and any applicable charges before confirming. Prices may change for future orders, but a later website price change does not automatically alter a previously accepted order.
| Product or order | Advance-payment arrangement |
|---|---|
| FlexiSpot standing desks | 30% for orders inside and outside Dhaka |
| Sofas and storage | 50% for orders inside and outside Dhaka |
| Neva Team Table | 50%; supplied inside Dhaka only |
| Chairs and standard desks: a single item up to BDT 30,000, inside Dhaka | No advance required |
| Chairs and standard desks: multiple-item or corporate orders inside Dhaka | 50% advance |
| Chairs and standard desks: outside Dhaka | 10% advance plus delivery charge |
| FlexiSpot CMP051 cable-management tray | No advance required under this model’s listed terms |
For a single chair or standard desk above BDT 30,000, an unlisted accessory or a special configuration, confirm the advance requirement in the quotation. The terms for the exact product take priority over a general category example. Please use the payment method shown at checkout or confirmed by Neva through its business contact channels.
EMI arrangements
EMI tenures of 3–36 months are available, subject to eligibility and payment-provider conditions. Confirm the available tenure, applicable charges, total payable and instalment amount with Neva before proceeding.
| EMI tenure | Listed EMI charge |
|---|---|
| 3 months | 5% |
| 6 months | 7% |
| 9 months | 9% |
| 12 months | 11% |
The percentages above are the listed charges for the selected instalment tenure. Contact Neva to confirm availability, the total payable, instalment amount and payment-provider conditions before choosing EMI. For other available tenures up to 36 months, request a confirmed quotation; the table lists charges only for the tenures shown. An EMI charge is separate from any product advance-payment requirement.
Delivery and assembly
| Product or order | Inside Dhaka | Outside Dhaka |
|---|---|---|
| Ready-stock chairs, standard desks, standing desks and accessories | Usually 2–3 days | Usually 3–5 days |
| Sofas and storage | Usually 5–10 days after order confirmation | Usually 7–12 days after the required advance is received |
| Neva Team Table | 5–10 days after order confirmation | Not available; Dhaka delivery only |
| Pre-orders, out-of-stock or custom configurations | Timeline confirmed for the particular order | Timeline confirmed for the particular order |
Standard listed delivery charges are free delivery inside Dhaka and BDT 300 per item outside Dhaka, subject to the product’s available delivery area. The Team Table is supplied inside Dhaka only. A stated pre-order or shipment timeline takes priority over a ready-stock estimate.
Where the product requires assembly, Neva provides free assembly inside Dhaka under the listed product terms. Outside Dhaka, guidance and video-call support are available as stated for the model. Some products, including listed sofas and certain chairs, arrive assembled. Confirm the arrangement for your selected product before ordering.
Provide an accurate delivery address, a working contact number and details of access restrictions. Confirm that the selected furniture will fit through the delivery route and into its intended space. If the agreed delivery cannot be completed, contact us to arrange the next step and any applicable, disclosed cost. We will communicate material delays and available options.
Custom and corporate orders
For custom sizes, colours, finishes and corporate quantities, the final configuration, price, advance and lead time must be agreed before production or procurement. Changes requested afterwards may affect the cost or schedule; we will explain the proposal before proceeding. Formal quotations, invoices and delivery challans are available for business orders.
Custom, specially sized and clearly marked final-sale items are excluded from change-of-mind returns under the Return Policy. This does not exclude remedies for faults, incorrect supply or misdescription. Contact Neva promptly if you need to cancel or amend an order.
Returns, refunds and warranties
For delivery-related return or exchange requests, notify Neva within 24 hours and keep the original packaging. The reporting process does not shorten the product warranty or override mandatory consumer rights. The Return, Refund & Warranty Policy explains eligibility, shipping responsibility, any change-of-mind charges and refund timing.
Warranty periods and covered parts vary by model. Refer to the product page and purchase record. FlexiSpot standing-desk frame-system coverage is 5 years for Single Motor, E1 Pro, E5 Lite and L-Shape, 10 years for E5, and 15 years for E7 Pro. Other furniture and chairs have their own stated terms. Warranty claims are handled through Neva, with a claim-form link supplied privately when needed.
Safe use and responsibility
Use the product for its intended purpose, within its stated capacity, and follow the supplied assembly and care instructions. For adjustable desks, keep the movement area clear and allow suitable cable length. Contact us if you are unsure about assembly or a product develops a fault.
We remain responsible for our obligations under the purchase and applicable law. We do not accept responsibility for damage caused solely by misuse, overloading or unauthorised alterations by others. Nothing in these terms excludes liability or a customer remedy that the law does not allow us to exclude.
Accounts and acceptable website use
Provide accurate order and contact information and protect any account credentials. Do not use the website for fraud, malicious activity, unauthorised access, spam or infringement of another person’s rights. We may restrict misuse while preserving obligations relating to valid purchases and applicable consumer rights.
Brands, content and third-party services
Brand names and product marks belong to their respective owners. Neva’s locally assembled products and branded resale products should be understood according to their listings. A brand appearing on this website does not, by itself, state an exclusive distribution relationship.
Website text, images, designs and logos belong to Neva or their respective rights holders. Please obtain permission before using them commercially. Links, embedded videos, payment services and social-media platforms may be operated by third parties and have their own terms and privacy practices.
Reviews, messages and privacy
Please provide honest reviews and share only material you have the right to use. Product reviews submitted for publication may appear on the website. A private support message or claim video is used to handle your request; we will seek permission before using private customer material as a public testimonial or marketing example.
Our Privacy Policy explains how order, website and support information is handled, including Shopify and other service providers. Marketing preferences can be changed without stopping essential communications about an order or service request.
Changes, governing law and complaints
We may update these terms for future website use or purchases and show the updated date here. Changes do not retrospectively reduce the rights or agreed warranty of an existing purchase. These terms are governed by the applicable laws of Bangladesh. Nothing prevents you from contacting a relevant consumer-protection authority or using an available legal remedy.
For a question or complaint, contact Neva with the order reference and a clear description of what happened. We will review the issue and explain the next steps.
Neva Furniture
1/6, Amtoli, Mohakhali–Gulshan Road, Dhaka, Bangladesh
Email: sales@neva.furniture
Sales and support: +880 1805 020560
Business phone lines: +880 1805 020560–69