Frequently Asked Questions
Find answers about choosing office furniture, visiting Neva Furniture’s Dhaka showroom, delivery, warranty and business orders. For current prices, stock, specifications and purchase terms, check the exact product page and your order confirmation.
What does Neva Furniture sell?
Neva Furniture is an office furniture retailer in Bangladesh offering ergonomic office chairs, standing desks, office and meeting desks, workstations, storage and lounge furniture. Browse ergonomic chairs, standing desks and office desks and tables to compare the current range.
Where is your showroom, and when can I visit?
Our showroom is at 1/6 Amtoli, Mohakhali-Gulshan Road, Dhaka, Bangladesh. Our contact page lists regular hours of Saturday–Thursday, 11:00 AM–8:00 PM, with Friday closed. Call +880 1805 020560 before travelling, especially on public holidays or if you want to see a particular model.
Can I try a chair before ordering?
Visit the Mohakhali showroom to compare the models on display, seat shapes, materials and adjustment controls. Contact us first to confirm that the chair or desk you want to try is available to view.
How do I choose a chair that fits my body and desk?
Compare seat height and depth, back support, armrest movement, overall width and listed load capacity. Measure the space under your desk, including drawers and rails. Our chair-and-desk measurement guide explains what to check; share your measurements and shortlisted model with the team for help.
How do I place an order?
Choose your product, colour, size and quantity on the website, or contact Neva for help with an order. For an assisted order, share the product link, selected configuration, delivery area and contact details. Confirm availability, the full amount payable and delivery arrangements before paying. An enquiry or automated acknowledgement is not the same as an accepted order.
Do I need to pay an advance?
Advance-payment requirements vary by product, order quantity and delivery location. Check the exact product page and the payment section of our Terms & Conditions, then confirm the amount in your quotation or order confirmation. Use the payment method shown at checkout or confirmed through Neva’s business contact channels.
Is EMI available?
Ask our team about the available instalment options for your purchase. Eligibility, tenure, charges and payment-provider conditions need to be confirmed before you choose EMI. Request the total payable and instalment amount, and check whether a separate product advance applies. See our payment and EMI terms for the published guidance.
What should I check before buying a standing desk?
Check the selected model’s height range, frame and tabletop dimensions, listed load capacity and included components. Measure your room and leave room for the chair, cables and the desk’s full movement. Confirm whether the option includes a tabletop or is frame-only. Browse our standing desks and ask the team about the exact configuration you need.
Does Neva deliver outside Dhaka?
Delivery is available across Bangladesh. Confirm availability, timing, charges and any access requirements for your chosen product and destination before ordering. Ready-stock, pre-booked and custom orders can have different arrangements.
How do I confirm delivery charges and assembly?
Send the product link, quantity and delivery area to our team. Ask for the total delivery charge, whether the item arrives assembled or boxed, what fitting is included and what support is available at your location. The applicable details are published on the product page or confirmed for your order.
Are warranty terms the same for every product?
No. Warranty duration, covered components, exclusions and service arrangements vary by model. A chair, standing-desk frame, tabletop and accessory can have different coverage. Read the exact product’s warranty and the Return, Refund & Warranty Policy before purchasing.
How do I request warranty or after-sales support?
Contact Neva with your order number or invoice reference, model name, description of the issue and clear photos or a short video where relevant. The team will explain the next steps and share a claim-form link privately if needed. Arrange any collection, return or service drop-off before sending the item.
Where can I check your return and refund terms?
Read our Return, Refund & Warranty Policy together with the product-specific terms and your order confirmation. Inspect your delivery, keep the packaging and contact us promptly about damage, missing items, an incorrect product or a return request. Ask the team to confirm the applicable process and any charges before arranging a return.
Can businesses request a formal quotation?
Yes. Email sales@neva.furniture with the company name, contact person, product links, quantities, delivery area and required date. Room measurements and preferred configurations help us prepare a relevant quotation. Ask the team to confirm invoicing, installation and after-sales requirements for the order.
How do I confirm a product’s certifications?
Certifications and compliance markings depend on the brand, model and configuration. For BIFMA, ANSI, CL, UL, CB, UKCA or FCC claims, ask Neva for the applicable documentation for the exact item you are considering. Do not assume that a credential listed for one model applies to every product.
Where can I find buying guides or get more help?
Visit Neva Insights for buying guides, including mesh versus fabric office chairs. For sales, showroom visits, order updates or support, use our contact page, call +880 1805 020560 or email sales@neva.furniture.
How can I share my Neva workspace?
Post your setup on Facebook or Instagram and tag Neva Furniture with the product name and your honest experience. To ask us to feature a photo, use the workspace-sharing instructions on our contact page.